Resume
Benchling
San Francisco, CA / 07/2021 - 09/13/2024
Digital Transformation Manager, Business Technology
Responsible for high-visibility initiatives with company leadership and the c-suite
Facilitate governing and steering committees
Build data systems to provide analytics and insights to drive strategic decision making
Programs include Enterprise AI Tooling, Global Return to Office, Procurement and Renewals, Portfolio Management, and Resource Forecasting
Technical Program Manager, Business Technology PMO
I work cross-functionally and collaboratively with teams, partners, and stakeholders across the IT, Workplace, Security, Compliance, Legal, Finance, and GTM Organizations. I design and manage programs for both technical and non-technical work providing analytics and insights with a nascent set of tools and resources.
Key Skills and Achievements:
Program, Process & Policy Development: Developed an agile program for BT and Workplace, unifying 4 sub-teams into a single planning and execution model, resulting in a 96% on-time delivery rate.
Data Ingestion, Analysis & Synthesis: Built a data system for trend analysis, enabling quarterly, monthly, and sprint forecasting and capacity planning.
Dashboards & Reporting: Provided data-driven insights and analytics on programs, initiatives, and projects using nascent tools to drive strategic planning.
Capacity Planning & Forecasting: Led capacity planning efforts to optimize resource allocation and project timelines.
Agile, Scrum & Sprint Management: Managed agile processes, ensuring efficient project delivery and team performance.
Change & Release Management: Led internal facilitation for HRIS migration to Workday, overseeing requirements, deliverables, functional testing, and UAT over an 11-month project.
Vulnerability Remediation Management: Developed a program with security and IT engineering teams to consolidate and action security vulnerability reports, establishing SLAs and data insights.
SOC2 Compliance: Ensured compliance with SOC2 standards through effective policy and process development.
Coaching & Mentorship: Led performance coaching and mentorship initiatives to develop team capabilities.
Information Sharing & Recognition Advocacy: Promoted knowledge sharing and recognition within and across teams.
Tool Migration: Successfully migrated teams to tools such as Jira, Asana, and Google Suite for enhanced program, knowledge, and project management.
Instacart
San Francisco, CA / 11/2019 - 03/2021
Program Manager, IT PMO
I design programs for teams that encourage data driven informed decision making and self management.
Capacity Planning
Resource Forecasting
Capability Gap Analysis
Workflow Gap Analysis
Cross-functional needs synthesis
User-centered Experience Discovery Research
Change Management and Communication
Ongoing Support Model Development
Coaching and Mentoring
Project Manager, Information Technology
Led large scale highly visible cross-functional projects working with Founders, VPs, Directors, Managers, PMs, ICs, and Process Owners for new product rollouts, consolidations and platform migrations.
Designed and deployed new work management program to measure efficiency using Agile methodology and industry best practices
Designed new reporting system for sprint retroactive reports for data driven informed decision making and improvements to address trends and changes
Designed and deployed new work management programs using Jira and Confluence for partnering technical and non-technical teams
New office build outs, decommissions, and other construction projects
Approachable partner for all things PM related
Square
San Francisco, CA / 07/2015 - 07/2019
Product Management, Internal Resource portal
Helped define the product vision and strategy under the direction of the senior product manager
Designed new features and re-imagined interactions under the direction of the product designer
Launched new features and services through product research, partnerships with engineering and design, and user testing
Leveraged current engineering and design systems to launch new features, and planned out next product versions in the new engineering and design systems
Launched improved features by better understanding user needs through research and testing
IT Project Management
Created and maintained clear and concise up to date documentation of projects, processes, and initiatives
Partnered with stakeholders of other teams/orgs to improve processes, workflows, and implement the right technical tools for their needs
Designed and deployed support models based on research to maximize efficiency, create new roles, and address the growing needs of the business
Designed more efficient new hire orientation with multimedia training tools and feedback loop for iterations based on employee and management needs
Built tools for automating IT Support tasks and onboarding
IT Support Helpdesk
Designed and deployed self service kiosks using Square Point of Sale
Recruited and screened team members for new positions
Coached and trained new team members
Lookout
San Francisco, CA / 03/2014 - 07/2015
IT Support
Leveraged video and design experience to create training and educational content
Automated internal tools to improve efficiency with setup and support
Pandora
Oakland, CA / 12/2010 - 10/2013
Information technology
Built and maintained imaging, install, and patching system syncing to multiple offices and countries for improved accuracy and efficiency in deployed systems
Managed video conference system install project for multiple offices
Competencies
Program Management
Agile, Waterfall, SDLC
Program Design
Discovery Research
Analysis & Synthesis
Planning & Forecasting
Stakeholder Management
project Management
Scrum & Kanban
Jira & Confluence
Asana
Google Suite
Microsoft Office Suite
Leadership
Strategic Planning & Facilitation
Coaching & Mentorship
Proposals & Agreements
Collaboration & Consent
Information Sharing & Transparency
Design and web
Adobe Creative Cloud Suite
HTML & CSS
JavaScript